The first step was to enrol her onto Level 3 courses in Maths and English. While she was studying, Margaret experienced frequent bouts of depression and self-doubt – however Katie helped her to overcome them. By December 2018, Margaret felt ready to go back to work.
Although Margaret was initially very nervous, she was soon made to feel at ease. She and Catharine from HR GO developed a good rapport, and Margaret was offered the job. Once she was in the role, she received further support from HR GO’s on-site representative at Serco. Within two weeks, Margaret was on the phones and building good working relationships with her customer service team colleagues.